Net Promoter Score
NPS
Building long-term partnerships
Most recruiters don’t really care. But our clients and candidates say that we’re different. We want to get to know people and build long-term partnerships. Therefore, at Hydrogen & Argyll Scott, we use a combination of Net Promoter Score and customer satisfaction surveys to help us keep a constant pulse on the quality of our relationships and service with our customers. This helps us understand what makes them thrive, what we do well, and areas for improvement, so we can deliver the best possible experience and be a trusted consultative partner.
Capturing customer feedback
We capture customer feedback at different points along their journey, so we can upskill our people and improve our processes while also helping our clients enhance their brand in the market. This enables us to react quickly on the rare occasion when there’s an issue and drive an even better experience for our clients and candidates, enabling you to thrive in a changing world.
What is a Net Promoter Score (NPS)?
A customer loyalty metric used by millions of businesses across the world to assess the extent a customer would recommend a company/product/service to peers, measured with a single question, scored from 1 to 10. The NPS score, ranging from -100 to 100, is calculated by subtracting the percentage of detractors from the percentage of promoters.
8,000
the number of NPS survey responses we've received globally, since launching our NPS programme in 2018
63
our NPS score which sets us apart from the industry standard of 29* (*clearlyrated.com)
Don’t just take our word for it…
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What you can expect as an employer
We make sure your experience with us will be outstanding. By surveying the candidate’s experience at different points of your hiring journey, we can share feedback and insights to help better shape your hiring process and enhance your brand in the market. You can be confident that we’ll protect your brand and be great ambassadors of your company.
Over 70% of our candidates would recommend us to others. By partnering with us, you’ll have access to highly engaged, top tier talent that you wouldn’t be able to find yourself.
What you can expect as a job seeker
We hold ourselves to the highest standards, so you can rest assured that your experience with us will be outstanding. Our experts will coach you through the hiring process and share their insights and advice to help you land your dream job.
Over 70% of our clients would recommend us to others. Because we have such strong relationships with a wide variety of employers, by selecting us as your dedicated recruitment consultant, you’ll have direct access to the best job opportunities in the market.
Experience a world-class recruitment service today!
