Most recruiters don’t really care. But our clients and candidates say that we’re different. We want to get to know people and build long-term partnerships. Therefore, at Hydrogen & Argyll Scott, we use a combination of Net Promoter Score and customer satisfaction surveys to help us keep a constant pulse on the quality of our relationships and service with our customers. This helps us understand what makes them happy, what we do well, and areas for improvement, so we can deliver the best possible experience and be a trusted consultative partner.
Building long-term partnerships
Capturing customer feedback
We capture customer feedback at different points along their journey, so we can upskill our people and improve our processes while also helping our clients enhance their brand in the market. This enables us to react quickly on the rare occasion when there’s an issue and drive an even better experience for our clients and candidates.
What is a Net Promoter Score (NPS)?
A customer loyalty metric used by millions of businesses across the world to assess the extent a customer would recommend a company/product/service to peers, measured with a single question, scored from 1 to 10. The NPS score, ranging from -100 to 100, is calculated by subtracting the percentage of detractors from the percentage of promoters.
NPS score above 70
NPS score above 70 = World Class Customer Service
NPS score above 50
NPS score above 50 = Excellent Customer Service
NPS score above 0
NPS score above 0 = Good Customer Service
Don’t just take our word for it…
I had an excellent experience working with Hydrogen, they are highly professional and understood my requirements thoroughly. They even helped me prepare for my interview and are the best recruiters that I have worked with. Highly recommend them!
Hydrogen really get the position and ensure quality is driven to the client and the contractor. They really go out of their way to make the process more personal and understand more about what makes the contractor tick. The process was seamless, and I look forward to working with Hydrogen in the future.
Hydrogen always take time to fully understand what we're looking for and go the extra mile to match personalities which is probably one of the main requirements in our team. Candidates put forward are knowledgeable and showed that the brief was clearly understood plus Hydrogen are always responsive and communicative which is always appreciated.
Hydrogen have been fantastic to work with - excellent communication from start to finish. I'll definitely be referring friends their way!
My experience with Hydrogen has been excellent in all regards. I don’t believe my candidate experience could have been any better than it was when comparing it to similar experiences with other agencies.
I could not speak highly enough of Hydrogen. They were supportive at every stage and always relayed relevant and concise advice.
Want to experience a world-class recruitment service first-hand?
What you can expect as an employer
We make sure your experience with us will be outstanding. By surveying the candidate’s experience at different points of your hiring journey, we can share feedback and insights to help better shape your hiring process and enhance your brand in the market. You can be confident that we’ll protect your brand and be great ambassadors of your company.
Over 70% of our candidates would recommend us to others. By partnering with us, you’ll have access to highly engaged, top tier talent that you wouldn’t be able to find yourself.
What you can expect as a job seeker
We hold ourselves to the highest standards, so you can rest assured that your experience with us will be outstanding. Our experts will coach you through the hiring process and share their insights and advice to help you land your dream job.
Over 70% of our clients would recommend us to others. Because we have such strong relationships with a wide variety of employers, by selecting us as your dedicated recruitment consultant, you’ll have direct access to the best job opportunities in the market.