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Application Support Analyst

  • Location: Denver
  • $ Salary: US$80000.00 - US$95000.00 per annum per year
  • Job Type:Permanent

Posted 29 days ago

  • Sector: Technology
  • Contact: Haley Butler
  • Expiry Date: 09 June 2023
  • Job Ref: JN -032023-478038

Your opportunity

  • Join a diverse and experienced global IT team responsible for supporting Investment applications, alert monitoring and environment support for business
  • Ensure client maintains high system availability and meets agreed SLA's with our business and 3rd party vendors
  • Work with Investment, Trading and IT professional resolving issues resulting from Trading, Compliance or Regulatory queries, application checks, providing timely feedback via written or verbal communication
  • Provide support during core market hours as part of team Rota covering early/late starts with potential for weekend and on call support
  • Participate in the change management and enhancement cycle process as well as involvement in various project and infrastructure testing
  • Conduct user training on key internal investment systems as required
  • Build and maintain support documentation for all applications
  • Carry out other duties as assigned

What to expect when you join our firm

  • Hybrid working and reasonable accommodations
  • Generous Holiday policies
  • Paid volunteer time to step away from your desk and into the community
  • Support to grow through professional development courses, tuition/qualification reimbursement and more
  • All-inclusive approach to Diversity, Equity and Inclusion
  • Maternal/paternal leave benefits and family services
  • Complimentary subscription to Headspace - the mindfulness app
  • Corporate membership to ClassPass and other health and well-being benefits
  • Unique employee events and programs including a 14er challenge
  • Complimentary beverages, snacks and all employee Happy Hours

Must have skills

  • Experience of working within a team supporting Investment systems within the Asset Management or equivalent sector
  • Sound problem solving and analytical skills
  • Takes ownership of issues, use their initiative, and embrace continual improvement of processes and technology
  • Experience of Execution (EMS) and Order Management (OMS) applications, preferably Bloomberg & Charles River
  • Knowledge of the FIX trading protocol and its use
  • Batch/Scheduling experience (Autosys, Tidal)
  • Ability to work as part of a global support team, recognizes the need to share knowledge and contributes to team discussions
  • Knowledge and experience of the SQL language and database structures proficient in MS Excel
  • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers those targets
  • Good interpersonal and communication skills, taking care of clients and colleagues at various levels providing clear, precise, and understandable feedback and documentation

Nice to have skills

  • IMC or similar industry qualifications desirable
  • Experience in one or more of the following, order management, portfolio modelling, market data or performance measurement
  • Demonstrable knowledge of investment securities such as, Equity, Fixed Interest and or Derivatives etc.
  • An understanding of software testing methodology
  • Experience in querying Microsoft or Oracle databases, tracing data through tables, views, stored procedures etc.
  • Knowledge of Python programming language
  • Skills in dealing with business logic interfaces with either market data or front office applications

Compensation information

The base salary range for this position is $80,000-$95,000. This range is estimated for this role. Actual pay may be different.