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Customer Experience Specialist - Biotech (San Diego, CA)

  • Location: San Diego
  • $ Salary: US$45.00 - US$50.00 per hour per hour
  • Job Type:Contract

Posted 12 days ago

Position Summary:

A leading Biotech company is building a world-class Executive Briefing Center (EBC) at its headquarters in San Diego, CA. The Center will be a source of inspiration where customers can come to learn about and understand our solutions, collaborate with experts, and build lasting relationships. The company are seeking a Customer Experience Specialist to support the Center's IT operations by troubleshooting technical issues and coordinating with vendors, visitors and executives to ensure visits are going smoothly.

Location: Onsite - San Diego
Contract: 12 months
Pay rate: $45- $50/hour

Position Responsibilities:

  • Lead the commissioning of all technical systems within the executive briefing center (EBC) - lighting controls, Crestron, audio and video players, cameras, mics, etc.
  • Validate, test, and provide ongoing support for all media players, content management system (Nexus) and building systems within the EBC.
  • Manage all security compliance requirements for EBC systems.
  • Manage all vendor relationships associated with technical systems within the EBC.
  • Manage backup and repair stock (speakers, mics, players, LED panels, cameras, etc.)
  • Participate as "on-line moderator" for virtual or hybrid briefings (ensure virtual customer experience is equitable to in-person experience)
  • Serve as liaison to internal IT and AV teams to leverage their support for network infrastructure and meeting room support.
  • Create and manage Standard Operating Procedures (SOP) and Work Instructions (WI) related to EBC systems.
  • Learn and maintain a current knowledge of company products and services.

Position Requirements:

  • In-depth knowledge of audiovisual systems, including video displays, LED panels (Planar), sound systems, microphones, and video conferencing.
  • Proven experience in troubleshooting complex technical issues.
  • Excellent interpersonal and communications skills, with a customer-centric approach.
  • Comfort working closely with senior level executives.

Preferred Experience/Education/Skills:

  • Bachelor's degree and 6+ years' experience
  • Knowledge of is highly valuable.
  • Familiarity with virtual collaboration platforms (Zoom, Microsoft Teams) a plus