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Customer Service Coordinator

  • Location: San Francisco
  • $ Salary: US$23 - US$26 per hour + rate depends on experience per hour
  • Job Type:Contract

Posted 20 days ago

  • Sector: Life Sciences
  • Contact: Alicia Licht
  • Start Date: ASAP
  • Expiry Date: 09 December 2023
  • Job Ref: JN -112023-482477

Urgent need for Customer Service Coordinator with a Medical Device Client- this can be remote, and is a 6 month contract to start, but could become permanent.

Responsibilities

  • Handles customer requests including the fulfillment of purchase orders, product and order status inquiries and discrepancies, and logistics support and coordination; monitor all phone and email based communications for timely response to internal and external customers
  • Manages and maintains ERP System data integrity for account, order, and pricing management
  • Draft, maintain and track all sales quotes and product agreements, ensuring cross functional review and adherence to company policy and contractual obligations
  • Maintain and track install base information and company owned trunk stock inventory
  • Initiate, track and ensure successful completion of all hardware and software service, upgrades, and routine maintenance
  • Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected, replacement product and/or credit issues and information shared to respective parties
  • Partners with Operations and Distribution teams to ensure timely receipt of product, report backorder situations and to resolve discrepancies
  • Work closely with Finance and Accounting teams for routine monthly reporting, assist in the collection of overdue billing
  • May perform other duties as assigned, such as routine and ad hoc reporting, and cross functional support to other teams as needed

Qualifications

  • Minimum of 2-year college degree required; Bachelor's degree preferred or equivalent work experience
  • 3+ years experience in call center/customer service environment, medical industry preferred
  • All Microsoft Office applications; general computer proficiency, familiarity with CRM systems and practices
  • Competence to work on multiple projects at one time with minimal supervision and ensure high quality and timely delivery
  • Organized and deadline oriented; analytical and problem-solving skills
  • Experience working in a team-oriented collaborative environment, ability to adapt/respond to different types of people in a positive and approachable manner
  • Excellent oral and written communication and presentation skills; ability to be concise and thorough; exhibits attentiveness, patience and remains calm in challenging situations



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