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Desktop Support Analyst

  • Location: Livingston
  • Salary: Up to £160.00 per day per day
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Technology
  • Contact: Aimee Jackson
  • Expiry Date: 02 December 2022
  • Job Ref: JN -112022-475110

Technical Help Desk Specialist (German speaking)

3 month rolling contract

140-150/day

Remote/Livingstone

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

  • Associate's degree in computer related field or equivalent training required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one's time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory

services software

Jamie McCulloch

Delivery Manager

|

Technology

D.

+4420 7002 0054

M.

+44 (0)79 7691 8593

A.

30 Eastcheap

London

|

EC3M 1HD

-----Original Message-----
From: Beeline Notification <donotreply@eu-beenotify.com>
Sent: 01 November 2022 15:18
To: Jamie McCulloch <jamiemcculloch@hydrogengroup.com>
Subject: EWS - New Request (IT - Technical Help Desk 2 - Inside IR35) starting 14/11/2022 with 1 opening(s)

This email is to inform you that Request ID 4885-1 has been released to you for review.Please see the details below for more information:

Request ID: 4885-1

Start/End Dates: 14/11/2022 - 13/02/2023

Tax Work Location: UK

Job Title: IT - Technical Help Desk 2 - Inside IR35

Job Description: Summary:

The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity * May install software or perform hardware testing remotely * Enter commands and observe system functioning to verify correct operations and detect errors * Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

  • Associate's degree in computer related field or equivalent training required * Verbal and written communication skills, problem solving skills, customer service and interpersonal skills * Basic ability to work independently and manage one's time * Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

...