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Programme Manager - Customer Experience - Financial Services

  • Location: London
  • Salary: Up to £700 per day per day
  • Job Type:Contract

Posted 28 days ago

Role: Programme Manager
Rate: £700-750 per day - Umbrella
Duration: 6 months - view to be extended
Location: London (two days onsite per week or one full week per month)

My Financial Services client is looking for a Programme Manager to work across their Customer and Employee Experience Programme to make a personalised Customer Experience of the future. The programme is currently in the design phase and will focus on the full Operating Environment and Target Operating Model work at Programme level.

Responsibilities:

  • Responsible for all aspects of a program from initiation to closing
  • Coordinate internal and external resources to drive the execution of the program
  • Assist in the definition of program objectives involving all relevant stakeholders
  • Track and document necessary approvals for all stages of the project plan.
  • Lead internal and external meetings, document meeting outcomes, and drive deliverables and accountability

Requirements:

  • Must have Programme Management experience across a Customer Experience programme.
  • Minimum of 8 years Project Management experience, spanning multiple workstreams / business units.
  • Proven ability to understand complex business processes and technology interfaces
  • Takes full ownership, leads and monitors the delivery from a holistic view

If you meet the above requirements, please apply immediately or send your CV to bethkean@hydrogengroup.com and if suitable I will be in touch.

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