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Programme Manager - Customer Experience - Financial Services

  • Location: London
  • Salary: Up to £700 per day per day
  • Job Type:Contract

Posted 28 days ago

Role: Programme Manager
Rate: £700-750 per day - Umbrella
Duration: 6 months - view to be extended
Location: London (two days onsite per week or one full week per month)

My Financial Services client is looking for a Programme Manager to work across their Customer and Employee Experience Programme to make a personalised Customer Experience of the future. The programme is currently in the design phase and will focus on the full Operating Environment and Target Operating Model work at Programme level.


  • Responsible for all aspects of a program from initiation to closing
  • Coordinate internal and external resources to drive the execution of the program
  • Assist in the definition of program objectives involving all relevant stakeholders
  • Track and document necessary approvals for all stages of the project plan.
  • Lead internal and external meetings, document meeting outcomes, and drive deliverables and accountability


  • Must have Programme Management experience across a Customer Experience programme.
  • Minimum of 8 years Project Management experience, spanning multiple workstreams / business units.
  • Proven ability to understand complex business processes and technology interfaces
  • Takes full ownership, leads and monitors the delivery from a holistic view

If you meet the above requirements, please apply immediately or send your CV to and if suitable I will be in touch.