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Quality Change and Transformation Manager

  • Location: Surrey
  • Salary: £55000.00 - £65000.00 per annum per year
  • Job Type:Contract

Posted about 2 months ago

  • Sector: Financial Services
  • Contact: Paddy Calver
  • Duration: 12 months
  • Expiry Date: 03 March 2023
  • Job Ref: JN -022023-476889


Role: Quality change and transformation manager (12 month fixed term contract)

Salary: £55-£65k + excellent benefits (DOE)

Location: Surrey (Hybrid)*

*UK based applicants only

Our client is looking for an experienced Quality Change and Transformation Manager on a 12 month fixed term contract to join the team leading on the scoping, re-design, implementation and embedding quality framework. This will make a significant contribution to ensuring that we promote and deliver good outcomes for customers in-line with the FCA's Consumer Duty. It will also help to ensure the continued compliance as an FCA regulated firm.


  • Make recommendations on how a customer journey can be enhanced to ensure it consistently promotes good outcomes for customers in-line with the FCA's Consumer Duty
  • Lead in the scoping, re-design, implementation and embedding of quality frameworks
  • Review, evaluate and challenge the effectiveness and conduct risk and quality management information (MI). In addition, make recommendations for improvement, supporting the implementation of any changes
  • Review the effectiveness of the quality tools/ systems and other technical support currently in place, make recommendations for improvement, and support in the implementation of any changes
  • Manage the creation, development, and delivery of information to support colleagues in embedding quality frameworks
  • Provide technical guidance to relevant internal stakeholders on quality frameworks where necessary
  • Engage, mobilise, and negotiate with key This will include regular dialogue with colleagues managing the implementation of the FCA's Consumer Duty
  • Track, document, report and present on the progress of the Internal Action Plan
  • Lead and support in delivering change
  • Conduct any other work commensurate with the role

Required Experience:

  • Ability to solve a range of problems, offering pragmatic solutions taking account of regulatory and business/ operational considerations
  • Experience of working in an FCA/ PRA regulated firm
  • Previous experience in Change Management and Transformation
  • Detailed working knowledge of the FCA Handbook particularly the high-level standards, the Consumer Credit Sourcebook (CONC) and Consumer Duty
  • Capable of making independent, informed challenge of management information, policies, procedures, and processes
  • Strong time management skills; can confidently meet multiple deadlines with effective prioritisation
  • Excellent written and verbal communication Adaptable style and approach, tailored to the audience
  • Ability to integrate a customer outcome focused Demonstrably customer centric
  • Previously worked with/ familiarity of ISO 9000 standards or equivalent
  • Capable of analysing a range of data, drawing conclusions, and making recommendations for change
  • Good understanding of risk Ability to identify, assess, manage, and report risks

If this sounds like your next challenge, please do not hesitate to apply now as we are currently shortlisting!