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Senior UX Researcher

  • Location: City of London
  • Salary: £60000.00 - £75000.00 per annum per year
  • Job Type:Permanent

Posted 23 days ago

  • Sector: Financial Services
  • Contact: James Taylor
  • Start Date: ASAP
  • Expiry Date: 08 December 2022
  • Job Ref: JN -112022-475269

Hydrogen Group are currently looking to recruit a Senior UX Researcher for a London based Trading company. The company are based in central London and there would be an expectation to be onsite a couple of days per week. The company offer an excellent salary plus benefits package.

The successful Senior UX Researcher that will lead different research projects aimed at improving the trading experience of the company's users with relevant data and content. The successful candidate will contribute with impactful user insights to increase user retention and engagement in the company's app from registration all the way to account funding.

Key responsibilities

· Conduct both generative and evaluative research studies.

· Create research plans that adapt to timeline constraints.

· Plan and perform qualitative research methods, such as interviews, usability testing, surveys, workshops.

· Analyse and translate qualitative and quantitative data into clear insights.

· Communicate results and recommendations in clear and compelling ways to inform the design and support the product strategy.

· Work with the Head of UX Research to create a user centric culture and embed the user voice in strategic planning and scoping sessions.

· Collaborate closely with product managers and product designers to plan research studies and make sure findings are actioned and prioritised.

· Work closely with the analytical team to build an understanding of customer behaviour to measure the performance of our products.

· Engage stakeholders from different departments (e.. Marketing) in the user research process to help them familiarise and empathise with user insights

· Create metrics to measure the success of products and features.

· Manage the logistical aspects of research planning (e.g. scheduling research sessions, recruiting participants).

· Proactively identify product opportunities to explore with users.

· Collaborate to build the UX Research framework to drive efficiency in the research activities.

· Work independently under guidance of the Head of UX Research.

Essential skills

· Strong experience as a UX researcher.

· Extensive experience with different types of research projects: both generative vs evaluative research.

· Strong understanding and experience of a range of user research methods, when to use them, and how to apply them correctly. This includes both qualitative and quantitative methods such as usability testing, user interviews, and surveys.

· Expert-level experience of planning, scoping, conducting, analysing and communicating research.

· Experience of quantitative research methods and product analytics to find digital trends and understanding user behaviour.

· Ability to define key metrics and evaluate project success.

· Confidence at presenting user research and promoting UX principles and championing the voice of the customer.

· Experience working to strict deadlines and on different projects over a period of time.

Desirable skills

· Experience working in an agile environment

· Experience of using Usertesting.com and/or equivalent technologies

· Experience of using SurveyMonkey

Please be aware that you are required to have a legal right to work in the UK to be considered.

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