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Service Asset and Configuration Management Analyst

  • Location: London
  • £ Salary: Up to £520.00 per day per day
  • Job Type:Contract

Posted 7 months ago

  • Sector: Technology
  • Contact: Mark Stiles
  • Duration: 9 Months
  • Start Date: ASAP
  • Expiry Date: 09 June 2023
  • Job Ref: JN -052023-479137

Service Asset & Configuration Management Analyst

9 Months contract


£475-£520 p/d Inside

Looking for a motivated, passionate Service Asset & Configuration Management Analyst experienced within a complex ITIL environment who will be part of a team responsible for the CMDB and our Technology infrastructure & architecture repository

What you'll do

  • Be responsible for the quality and ongoing maintenance of the ServiceNow CMDB including querying, analysing and reporting of IT Asset & Configuration Item data.
  • Be responsible for administrating discovery scans from BMC Discovery tool and following up with stakeholders so that service maps can be created.
  • Work autonomously within established Service Asset & Configuration Management procedures and practices; proposing improvements to processes and methods as needed.
  • Be responsible for working with stakeholders to improve CMDB data quality against agreed KPIs, including CI relationships and service modelling.
  • Ensure the requirements for new services and technology introduced to the business are understood and successfully implemented.
  • Confidently provide education and support to stakeholders to help the understanding and adoption of IT Asset & Configuration Management processes.
  • Proactively engage with technologists and stakeholders across the organisation to ensure the evolution of the IT asset and configuration management capability.
  • Work with IT Service Management, Project Management, and IT Support Managers to integrate and automate ITSM processes.

    Candidate Specification

    What you'll bring
  • Experience working with ServiceNow CMDB and ITSM tools. BMC Discovery knowledge is very desirable.
  • Experience using discovery tooling to scan and discover a technology estate.
  • Experience maintaining and supporting a CMDB, in a large and complex environment, with multiple technologies, within an ITIL framework.
  • Experience of working to improve CMDB KPIs.
  • An aptitude for identifying problems and proposing solutions.
  • Capability to plan your own time, prioritise tasks and manage expectations with stakeholders.
  • Skill in communicating clearly and concisely, adjusting your style to suit the audience from varying levels of our organisation.
  • A talent for building relationships across the organisation utilising emotional intelligence in all interactions.