Back to Job Search

Service Management Analyst

  • Location: London
  • Salary: Up to £60000.00 per annum + plus benefits per year
  • Job Type:Permanent

Posted 11 days ago

Role: Service Management Analyst

Location: London (flexible working offered)

Salary: Up to £60,000 plus benefits

Job Type: Permanent

I am currently working with one of my London-based Insurance clients to find their new Service Management Analyst. This is a fantastic opportunity to join the businesses new Service Management team during an exciting period of growth, both for the business and the Service Management team.

Your Responsibilities:

· To act as the main point of contact between technology teams and the parent company, for the certification of SOX IT controls and technology audits.

· Take ownership for the resolution or mitigation of any accepted audit findings.

· Work closely with colleagues interdepartmentally to ensure actions are correctly prioritized for remediation.

· Provide major incident management cover, including management of communication with external partners, in line with contractual obligations.

· Owning the problem management process.

· Managing quarterly SOX IT control submissions.

The Candidate:

The ideal candidate for this role should be able to demonstrate the following skills and qualities:

· Passionate about delivering great service and instilling service excellence across technology.

· Excellent communication skills, and able to translate technical issues to non-technical audience.

· Previous experience working within financial services, and complex multi-cloud environments.

· Experience working in a service management team, within an agile framework.

· Prior knowledge of financial IT audits, SOX IT risks and controls, or knowledge of related frameworks.

· Experience with service management frameworks such as ITIL, and related concepts.

· Familiar with service management and agile tools.

If this sounds like the role for you, please submit your CV as soon as possible, and if relevant I will be in contact to discuss the role in greater detail.