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Solution Architect - 6 Months - £575-600+ a day Inside IR35

  • Location: London
  • £ Salary: £575 - £600.00 per day per day
  • Job Type:Contract

Posted about 1 year ago

  • Sector: Technology
  • Contact: James Crocker
  • Duration: 6 months
  • Start Date: ASAP
  • Expiry Date: 26 March 2023
  • Job Ref: JN -022023-477448

Solution Architect - 6 Months - £575-600+ a day Inside IR35 - Hybrid

Solution Architect (Contact Centre Specialist) required as part of a major, on-premise to cloud, contact centre quality management and analytics project. The scope of the project includes speech and text analytics, real-time analytics, call recording and performance & evaluation tools. The solution architect will work with our lead architect, analysts and vendor SMEs to produce designs and specifications for the delivery of this project.

Job Responsibilities:
- Provide architectural expertise, direction, and assistance to architecture, design and delivery teams.
- Review design artefacts for compliance with standards and architectural plans
- Act as design authority overseeing the architectural design of their assigned functional components
- Responsible for the production of individual design artefacts
- Act as a quality leader and be accountable for ensuring the highest possible quality in their assigned functional components and/or designs

Strong interpersonal and consultative skills
Recent experience in the design and delivery of solutions requiring the use of some of the following:
- Contact Centre voice platforms ideally Genesys
- Experience of designing/implementing call recording, speech analytics or real-time analytics solutions
- Verint Customer Engagement Cloud Platform, NICE Call Recording and Nexidia Analytics or similar
- SIP and voice networking components

Please apply if its of interest!

Solution Architect - 6 Months - £575-600+ a day Inside IR35 - Hybrid