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Systems and Data Analyst

  • Location: East London
  • Salary: £35000.00 - £40000.00 per annum per year
  • Job Type:Permanent

Posted 15 days ago

  • Sector: Data & Analytics
  • Contact: Chris Tin
  • Start Date: ASAP
  • Expiry Date: 19 December 2020
  • Job Ref: JN -112020-454205

Systems and Data Analyst

Salary: £35 to £40k plus benefits
Location: Central London

My client, an exciting property management company in it start-up phase are looking for a Systems and Data Analyst to join the team. The successful applicant will be instrumental in deploying a new digital strategy and implementing new systems to meet the needs of the business.

You will be responsible for training and support for all systems in order to fully understand the business requirements. A key element of the role will require the individual to be involved in ongoing projects including the deployment of a new CRM system and the launch of a new website as well as several other projects.

The teams key objective is to bring standardisation, automation, and digitisation of information and processes within the organisation, spanning back-office systems, front-office systems, customer experience and user journeys, and built environment technologies.

Key Responsibilities

· Becoming the subject matter expert for the existing systems stack. Including but not limited to; MRI Qube Saas (Property Management and Finance System), FixFlo (Maintenance and Compliance), Inventory Hive, AirCall (VoiP), HubSpot (CRM), Asana (Project Management), Tableau (BI), Goodlord (Referencing), PandaDoc (Contract creation & e-signing), Zoom (Video Conferencing), Microsoft 365, Cisco Meraki (CCTV)
· Develop and document "best practices" and training materials with regards to system configuration, setup, and operation for multiple audiences
· Provide help to define business requirements and user stories for system operation and reporting
· Assist with testing upgrade releases of software and all comms
· Provide ongoing support for business applications
· Assist with supporting the implementation process of new applications and integrations
· Prepare and run lesson learnt sessions and follow up with necessary reports and recommendations
· Serving as a liaison between product vendors and internal users
· Provide help with data analysis using SQL, Qube, Tableau, Hubspot and Excel
· Perform systems analysis, business process analysis and design
· Assist in writing technical specifications and user cases to meet business requirements
· Gathering information from meetings with various stakeholders and producing useful reports
· Solution analysis reporting and recommendation reports
· Project Management, developing project plans, and monitoring performance
· Monitoring deliverables and ensuring timely completion of projects
· Managing the accuracy of system data based on acceptable deviation definitions
· Research and other ad-hoc tasks as needed

Technical

· Educated to Degree Level, or equivalent, in Computer Science, Information Technology or related discipline
· Proven experience in software support and technical/business/Data analysis
· Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills
· Experience with enterprise CRM solutions like Salesforce/HubSpot or similar
· Experience with business intelligence and reporting tools like Tableau, PowerBI or similar
· Experience with finance systems i.e. Sage, Qube, IRIS or similar
· Experience in system support, monitoring & troubleshooting
· Excellent skills with Microsoft Excel, PowerPoint
· The ability to work with large datasets across multiple platforms with confidence
· Project planning and management experience
· A systematic and analytical approach to problem solving with the ability to communicate technical information to both technical and non-technical audiences
· A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole

Essential

· Self-motivated, with high energy and enthusiasm
· Strict attention to detail
· Ability to work in a varied and demanding role with appropriate supervision
· Ability to work to strict deadlines and be organised and efficient
· Pragmatic, creative and strategic approach to problem solving, with emphasis on fast and practical solutions
· Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity
· Experience in working in an environment that is dynamic and fast paced
· Is personable and can easily building relationships to create consensus with internal and external parties (procurement, legal team, infrastructure, sales, back office, fund, etc)
· Ability to work effectively with senior management and cross-functional teams
· Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly
· The ability to think outside of the immediate task and constantly look at ways of improving processes

Desirable

· Experience with property management software MRI Qube, Yardi or similar
· Experience with Microsoft SQL
· Experience with ETL Tools and Data Migration
· Experience with Data Analysis, Data mapping and UML
· Experience with programming languages (Python, Ruby, C++, PHP, etc)

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