Role Title: Systems Engineer
6-month contract
£550 - £580 p/d Inside
Location: hybrid working, Livingston, 2 days in the office
The Role:
The main function of a Systems Engineer is to perform a wide variety of installation, configuration and upgrading of servers and related hardware and software in a LAN, WAN and stand-alone environment, providing investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure that supports our Contact Centres.
Job Responsibilities:
- Complete configuration, installation and support of equipment to the specifications of the business
- Maintain software applications and operating systems through regular maintenance
- Maintain configuration and support documentation
- Maintain multi-site network operations, software applications, operating systems through regular maintenance
- Troubleshoot malfunctions of hardware, software applications and security systems to resolve operational issues and restore services
Qualifications:
- MUST HAVE broad knowledge of Genesys Pure Engage and other contact centre related systems
- Broad knowledge of IT Systems engineering
- Experience with system capacity and planning, as well as functional configuration and audit
- Experience with system planning and capacity tools and analyses
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