Role Description
TPM is responsive, delivery focused individual who deliver complex, cross-functional technology programmes that improve our colleagues lives and help serve our customers better. They work collaboratively across multiple streams to shape and lead the programme to deliver value quickly, often, and with an acceptable level of quality. TPM holds Engineering & Product team to account against their commitments, the delivery framework / methodology as agreed within the team and underlying principles of technology delivery of done, including non-functional aspects like security, performance, etc.
Delivery
Deliver technology programmes across different technologies e.g. distributed systems, developing large-scale web applications, cloud implementations and infrastructure.
Comfortable making sense of complex/ambiguous business problems, understanding trade-offs.
Understand a technical design to be able to foresee the impact on dependencies, delivery timelines and implementation plans.
Create an environment where risks and issues affecting success are shared openly and honestly.
Have good knowledge of software development processes and infrastructure delivery so that you can appreciate delivery challenges.
Understand the benefits of different delivery methodologies to drive the selection of most appropriate one for the task at hand e.g. agile, waterfall, iterative.
Able to move into new/unfamiliar areas of the business and apply experience of how best to achieve success.
Coach peers and other member on methodologies and programme management tools.
Influencing
Work collaboratively with a variety of roles (Product, Engineers, Infrastructure, Operations teams) to get the best out of the teams.
Have excellent communication skills.
Ask probing questions of Product Managers about what should be done and why.
Ask probing questions of Engineering teams to ensure solutions meet programme objectives.
Work comfortably in a matrix organization, coordinating work in multiple remote locations.
Great at building positive relationships with stakeholders
Budget
Review and report on capital and revenue budgets.
Work with the Product and Engineering teams to define annual budgetary requirements.
Third Parties.
Build positive relationships with suppliers & external stakeholders to deliver software or professional services.
Values & Behaviour
Grounded, detail-oriented, always backs up ideas with facts, but is also able to make decisions based on experience and judgments when necessary.
Strong problem-solving skills; the ability to analyse problems and develop actionable and appropriate tactical plans quickly.
Show empathy to others and have exceptional interpersonal and relationship management skill.
Willing and able to challenge and influence at different levels.
Able to stay focused in adverse and challenging situations.
Proactively research trends and development in retail, technology, and programme and product delivery.
Skills Relevant for the job
Product Management
Stakeholder Management
Programme Management
Communicating & Influencing Skills
Budget Management
Skills relevant to engagement
Deep understanding of Microsoft Licensing models, current and future
Experience of Microsoft EA negation
Detailed understanding of M365 / O365 / Azure in support of EA renegotiation
Key People and Teams our TPMs work within and outside of business
Product Managers
Software and System Engineers
PMO Manager
Finance Teams
Colleagues and business stakeholders across the business
Suppliers and 3rd Parties
...
