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Telecoms Technical Support Specialist

  • Location: Woodland Park
  • $ Salary: Up to US$25.00 per hour per hour
  • Job Type:Contract

Posted 3 months ago

  • Sector: Technology
  • Contact: Ross Clark
  • Duration: 6 months
  • Start Date: ASAP
  • Expiry Date: 20 October 2023
  • Job Ref: JN -092023-481611

Technical Support Specialist (Telecoms)

Location: On-site - Woodland Park, CO.

6 Month Contract to Hire

Payrate - $25/hour.


  • Actively staying logged in and ready to promptly answer all incoming customer calls, with the capability to identify, address, and resolve their issues.
  • Vigilantly monitoring incoming emails from customers and automated systems, as well as creating and managing incident and service requests within the ticketing system.
  • Engaging in troubleshooting, fault detection, and the execution of solutions or workarounds to restore services as swiftly as possible.
  • Collaborating with field support, network engineers, and vendors to coordinate maintenance and repairs.
  • Regularly notifying customers about network outages and/or upgrades.
  • Thoroughly documenting all procedures and service interruptions using the internal ticketing system.


  • MUST have technical support experience in Telecoms industry.
  • 1 plus years of technical support experience.
  • Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.
  • Successful training or certification in Cisco, Cambien, Calix and Juniper.
  • Prior experience in LTE, Point-to-point radio systems preferred.
  • Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc.