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UX Researcher

  • Location: City of London
  • Salary: Negotiable per day
  • Job Type:Contract

Posted 24 days ago

  • Sector: Technology
  • Contact: Sam Johnson
  • Duration: 6 months
  • Start Date: asap
  • Expiry Date: 25 May 2022
  • Job Ref: JN -042022-469920

We are looking for a highly motivated and creative User Researcher to join our growing Digital Experience team.

You'll be working across a variety of platforms and products, testing and gaining insights that reveal the motivations and behaviours of users when they interact with us using the latest technologies.

As a User Researcher you will:

  • Collaborate in developing a premium research environment using the latest user research innovations and methods.
  • Plan, execute and communicate studies that reveal the motivations and behaviours of our users to inform and support the product team's roadmap.
  • Collaborate in developing and executing user research studies with a range of qualitative and quantitative methods, including user testing, contextual enquiry, ethnographic studies and surveys.
  • Manage and help building a common insight database, combining different data sources and inputs into a unique hub serving the entire business.
  • Develop and support research studies throughout the product life-cycle, from generative and ideation research and segmentation/persona work to post-launch analysis.
  • Identify the best techniques to provide actionable cross-function insight for product and UX design teams.
  • Effectively collaborate with the Analytics and Customer Insight teams to identify opportunities and build a solid understanding of our customer base.

We would love you to have:

  • Proven experience in gathering and delivering actionable insights from user research.
  • Proven experience in ideative and generative research (desirable).
  • Proven experience in knowledge management and reporting (desirable but not essential)
  • Creativity and open-minded approach to research methodologies.
  • Evidence of how you've impacted your teams through research.
  • Experience with modelling and synthesising research insights into different deliverables and visualisations -such as personas and user journey maps.
  • Ability to produce reports that effectively capture and communicate key observations and findings to stakeholders.
  • Ability to synthesize research findings and to uncover and articulate insights that will inform and inspire design.
  • Strong communication, critical thinking and creative problem-solving skills.
  • Strong collaboration skills - you would be joining a diverse and lively cross-functional team engaged in cultural transformation and pushing the boundaries of user research in the industry.
  • up to £500 p/d Inside IR35

Skills: Customer research, trends analysis, workshops, user research, customer journeys, Requirements gathering, requirements documentation, ticket creation.