Location: Edinburgh
Contract: 12 Months (Inside IR35)
We are seeking a Product Manager to join our financial services client’s team. This is a unique opportunity to lead and shape critical business process activities that underpin essential customer journeys and drive operational resilience.
About the Opportunity
You will lead a team responsible for managing Important Business Process (IBP) activities, ensuring the resilience of key digital channels and supporting the prevention, response, and recovery from operational disruptions.
Key Responsibilities
- Map and oversee end-to-end customer journeys, ensuring risks and controls are identified and managed.
- Lead the annual attestation process for process mapping assurance.
- Support assessments in incident management, resilience, impact tolerance, and customer treatment strategy.
- Adhere to governance processes, with a focus on reporting to senior leadership.
- Provide subject matter expertise for scenario testing and vulnerability remediation.
- Manage risk and controls, ensuring visibility of IBP events or triggers.
- Build and maintain strong working relationships through effective stakeholder engagement.
- Facilitate and coordinate quarterly and annual planning activities across the wider team.
- Oversee resilience activities, ensuring technical teams deliver robust, business-focused solutions.
What We’re Looking For
- Proven leadership skills with the ability to guide and motivate a team.
- Excellent verbal and written communication skills, able to engage both technical and non-technical audiences.
- Advanced PowerPoint skills.
- Strong organisational and prioritisation abilities, thriving in fast-paced environments.
- A growth mindset and passion for continual learning and development.
- Strong influencing skills and a results-driven approach.
- Outstanding attention to detail and analytical abilities.
- Customer-focused attitude, delivering impactful results.
- Self-motivated with a strong sense of ownership and initiative.
- Resilience and calmness under pressure, able to adapt to emerging priorities.
If you have the experience and drive to excel in this role, please apply with your up-to-date CV for immediate consideration.
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