Type FY 2017 FY 2016 FY 2015 FY 2014 FY 2013 FY 2012 FY 2011
Revenue 125,853 116,246 122,765 169,430 181,603 166,972 156,195
Cost of sales 103,060 98,508 104,200 141,279 149,701 135,711 126,418
Gross profit ("Net fee income" or "NFI") 22,793 17,738 18,565 28,151 31,902 31,261 29,777
Administrative costs 22,605 17,541 19,193 25,599 28,731 27,387 25,370
EBITDA 188 197 -215 3,127 3,171 3,874 4,407
Operating profit 727 750 -628 2,552 2,530 3,361 3,866
Profit before tax -1,447 1,667 -6,196 385 2,354 3,214 3,710
Profit after tax -1,340 1,532 -9,196 (94) 1,504 2,256 2,414
Effective tax rate -7% 8% - 100%  36% 30% 35%
Conversion rate 3.2% 4.2% - 9.1% 7.4% 10.3% 12.5%
Earnings per share (pence): basic -4.37 6.80  -27.52 (0.42)   6.79  10.28  10.95
Earnings per share (pence): diluted                     -4.37 6.45 -26.12 8.47 6.46 9.73 10.24
Number of offices 9 7 6 8 8 6 6
Sales headcount at year end 250 155 144  210 296 275 269
Total headcount at year end 313 215 199 285 383 368 362
Dividend per share (pence) 0.8 - - 4.6 4.6 4.5 4.3