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Application Support Analyst

  • Location: Melbourne
  • $‎ Salary: AU$700 - AU$800 per day + (including super) per day
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Insurance
  • Contact: Monique Dolor
  • Duration: 6 Months +
  • Start Date: ASAP
  • Expiry Date: 24 November 2023
  • Job Ref: JN -072022-472473

**Applicants from Sydney and Melbourne accepted**

Rate: $700 - 800 incl super
Duration: 6 months initially (with view of extension)
Start: ASAP
Location: Sydney or Melbourne


Specialist Application Support

  • Develop and maintain productive working relationships with relevant vendors. Notably Charles River and State Street.
  • Support and maintain investments applications throughout the lifecycle including Charles River, Alpha Data Platform FactSet, Bloomberg, MyStateStreet, DataGX
  • Providing technical support and day to day management and resolution of all business incidents and requests, in line with agreed SLAs and processes.
  • Coordinating activities with external vendors and internal stakeholders in a professional manner to ensure high level of customer satisfaction.

Incident and Change Management

  • Manage and prioritize incidents, working to minimize system downtime and ensure rapid resolution of critical issues.
  • Develop and implement incident response procedures to enhance system stability.
  • Support the testing and quality assurance activities for system changes, ensuring accuracy, reliability, and adherence to business requirements.
  • Support the rollout and adoption of new investment systems and functionalities, including user training and change management activities.
  • Assist in data analysis and reporting tasks related to investment systems, providing insights to stakeholders for informed decision-making.

Key experience:

  • Experience in supporting Investment Applications e.g. Charles River, BlackRock, SimCorp Dimension, or similar in an Asset Owner Environment
  • Experience in supporting applications in a service desk environment, and service desk role utilising service management software such as Service NOW, JIRA and Confluence is desirable.
  • Understanding of integration infrastructures and APIs and proven understanding of cloud-based infrastructure
  • Awareness of APRA and ASIC regulatory requirements and industry standards applicable to investments and technology
  • Proficiency in Macro/VBA, SQL and data analysis tools to query, extract, and manipulate investment data for analysis purposes
  • Knowledge of programming languages (such as Python, R, or C#), scripting, automation tools (Power Automate) or data visualization tools (Power BI) is advantageous.
  • Familiarity with database management systems, data warehouses, and data integration techniques used in investment technology.

A fantastic company with a great culture, good work life balance & high-quality team that will help you own you work while developing your skills.

If you have above experience and would be keen to discuss further, please apply now!