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Application Support Analyst

  • Location: Sydney
  • Salary: AU$650 - AU$800 per day + (including super) per day
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Insurance
  • Contact: Monique Dolor
  • Duration: 6 Months
  • Start Date: ASAP
  • Expiry Date: 01 February 2023
  • Job Ref: JN -072022-472473

**Applicants from Sydney and Melbourne accepted**

Rate: $650 - 800 incl super
Duration: 6 months
Start: ASAP
Location: Sydney or Melbourne

Responsibilities:

  • Providing technical support and day to day management and resolution of all business incidents and requests, in line with agreed SLAs and processes.
  • Support and maintain enterprise applications throughout the lifecycle including Atlassian Suite (Confluence/JIRA), Chris21, SharePoint including PowerApps, Power BI, Tableau, CRM (Pivotal), Boardvantage as well as bespoke in-house systems.
  • Coordinating activities with external vendors and internal stakeholders in a professional manner to ensure high level of customer satisfaction
  • Anticipate and address potential issues before they become a problem including escalating unresolved issues and formulating a plan to address keeping all stakeholders informed
  • Work with the broader team to ensure application issues/requests are fulfilled including applications security enhancements
  • Contribute to Application Services documentation including user guides, technical documentation, and reporting in Confluence.
  • Implement and manage deployment of changes to all business applications and services including developing, writing and/or maintaining technical documentation and training for supported solutions
  • Create test scripts and undertake Release Verification Testing for all business solutions upgrades/deployments to ensure systems reliability and minimal business disruptions and report performance remediation activities for all business solutions to stakeholders as required

Key experience:

  • Experience in implementing and developing an ITIL framework
  • Experience with O365 suite mainly with Sharepoint administration, MS power Apps and Power automation
  • Proven support of a CRM application
  • Experience in creating knowledge articles
  • Experience in an investment, banking or superannuation domain
  • Experience in supporting applications in a service desk environment, and service desk role utilising service management software such as Service NOW, JIRA and Confluence
  • Experience with Agile methodologies and ways of working, highly regarded
  • Experience with SQL administration (good to have)

A fantastic company with a great culture, good work life balance & high-quality team that will help you own you work while developing your skills.

If you have above experience and would be keen to discuss further, please apply now!

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