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Business Systems Analyst

  • Location: San Diego
  • Salary: Up to US$44.50 per hour per hour
  • Job Type:Contract

Posted 12 months ago

  • Sector: Life Sciences
  • Contact: Shannon Griffin
  • Duration: 4 months
  • Expiry Date: 02 April 2023
  • Job Ref: JN -032023-477619

Business Systems Analyst

(Remote) based in San Diego, CA


We are looking for someone to collaborate across business functions to define and document existing touchpoints with our service CRM ( aka SFDC). This individual will work with many different employees and business units and should have an inquisitive approach. Gathered information will be documented in an electronic system.


· There are required deliverables throughout the execution of this project that you own and a Program Manager will serve as an introduction to the work, sounding board and provide feedback. Expect to meet weekly with the Program Manager on your project.

· Identified list of business functions that interact with CRM information, and how that information is used

· Documentation of information into an electronic tracking system

· Collaborating with Technical Writers to align documentation around CRM use


· Salesforce CRM user experience REQUIRED; CRM application administration or analyst experience (i.e., strong familiarity with SFDC CRM functionality but not necessarily software development) preferred

· Proactive, Self-Led, Collaborative and inquisitive interpersonal skills

· Comfortable talking to people throughout the organization at different levels

· Ability to organize complex data

· Working knowledge of Customer Support processes and transactions in a global organization

· Expertise in requirements gathering, writing functional specifications, process and use case modeling, and data mapping.

· Excellent oral and written communication skills

· Strong collaboration skills with global workforce

· Ability to interface well with cross-functional teammates.

· All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.