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Compliance and Complaints Manager

  • Location: London, Greater London, England
  • Salary: £40000 - £50000 per annum + plus benefits per year
  • Job Type:Permanent

Posted 19 days ago

Hydrogen are working with a London land-based Gaming Group in search for a Compliance Manager that will lead on complaints from a strategic and hands on perspective,

This is a newly created role reporting to the Group Head of Compliance & SG;

  • End to end management of escalated complaints (av. 2 per week) incl. conducting investigations, engaging with customers & the Gambling Commission where appropriate.
  • Ensure the effectiveness and enhancements of policies & procedures e.g. Standard Operating Procedures
  • Designing, maintaining and executing general compliance training and induction training
  • Ensure Compliant marketing/ Financial promotions
  • Ensure the group have various suitable and current licenses in place
  • Prepare reports for monthly Compliance Committee meetings
  • Engage with the GC as appropriate e.g. quarterly returns

We will happily consider candidates within or outside of gaming such as;

  • Retail/ land-based gaming
  • Financial Services
  • Regulatory or industry bodies e.g. FCA, GC, FOS etc.
  • Other regulated industries

If you meet the above criteria, please do apply with your CV.