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Delivery Manager - Cards

  • Location: London
  • £ Salary: Negotiable per year
  • Job Type:Permanent

Posted 12 months ago

Delivery Manager - Cards



Key Responsibilities



· Manage all contractual Service Level Agreements (SLAs) and ensure performance against service levels are maintained within contracted standards. Conduct monthly service reviews with the Bank's material outsourced Card Service Bureau provider in accordance with the prevalent Supplier Management frameworks and escalate / agree action plans where deviations exist.

· Matrix management of Card System Support role with the cards team to ensure support activities are overseen (including incident support, Incident MI collation, User Access Reviews, test support)

· Maintain documentation that describes the systems and processes within control, their scope, purpose and intended use

· Review the ongoing local regulatory and card scheme requirements and mandates and advise Product Owners of upcoming changes and system/operational impacts. Manage/own the card processes including ensuring contacts with suppliers, institutions/schemes are maintained.

· Manage and support card projects as the Cards SME, providing input and expertise at all stages, from the planning, requirements, test planning and execution and live proving.

· Assist in the planning of resources and provide relevant technical expertise/advice on the changes required from a card issuing system and host system perspective to help with business planning and prioritisation of changes.

· Provide support to Product Owners to meet customer, branch and other operation team needs, e.g. card fraud, Customer Support, Payments, etc.

· Support Risk analysis for systems as required (IRAMs) and Information Security due diligence reviews with third parties.

· Coordinate completion of annual LINK attestation ensuring departmental / third party controls are adequately documented.

· Maintain a list of ongoing enhancements/issues/developments and manage prioritisation in accordance with product roadmap and prevailing change management process.

· Maintaining Systems/processes ensuring they remain fit for purpose from a product, customer and regulatory perspective

· Ensure contacts with suppliers, institutions etc are appropriate monitored and controlled.

· Own/manage card related incidents process and ensure the relevant card incident playbook is up-to-date and fit for purpose. Provide support during and post-incident, including liaising with the relevant technical teams to investigate and resolve the issue and post incident analysis and action planning.

· Ensure compliance with prevailing Card Scheme (MasterCard and Visa) rules and regulations and instigate changes where necessary



Additional Skills




· Minimum 5 years' experience in financial services within an IT or product environment, within a card or payments role

· Extensive card industry knowledge - card issuing and acquiring.

· Excellent knowledge of card systems and operations

· Experience working with / managing third party IT vendors including SLA management/change management.

· Excellent interpersonal/communication skills in both written and spoken English.

· Solid project management skills

· Self-starter, proactive and pragmatic working style

· Analytical mind-set with attention to detail

· Hand's on and pro-active approach

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