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Director of Game Operations

  • Location: Montréal
  • Salary: US$110000 - US$150000 per annum per year
  • Job Type:Permanent

Posted 30 days ago

  • Sector: Technology
  • Contact: Haley Butler
  • Expiry Date: 31 March 2023
  • Job Ref: JN -022023-477482

Job Description - Director, Game Operations The role This is an exciting opportunity to be the first Director of Game Operations for a brand new game and to develop your own team! You will play a critical role developing & executing our live operations strategy and be an integral part of the leadership team for a new game in development. You will own the roadmap for building new live operations features, campaigns, and tools that deliver significant performance uplift and/or operational efficacy. You will also partner with our business Analysts team to structure & understand analyses that improve the impact of campaigns & liveops features. Owning player engagement KPIs, monetization, and retention, you will have the opportunity to develop a team of live ops managers.

What You'll Do

  • Lead a cross functional Live Operations team and manage the live operations strategy for a new social casino application
  • Develop new LiveOps features & campaigns to drive monetization and engagement
  • Own the long- and short-term features & tools roadmap based on live operations priorities & performance
  • Measure and analyze the success of campaigns & features and optimize their performance through A/B testing
  • Be an expert on industry trends to evolve our thinking and share best practices
  • Manage and mentor LiveOps/CRM managers to increase their impact on the business, develop their functional and domain expertise, and increase job satisfaction
  • Work closely with data science team to identify & operationalize player segments
  • Establish and improve processes to ensure time & resources are spent efficiently and effectively.

What We're Looking For Required skills:

  • 3+ years in mobile free-to-play live operations, monetization or product management
  • Demonstrated ability to use segmentation, A/B testing, customer lifecycle & behavioral data to personalize and optimize features.
  • Previous managerial experience.

Nice-to have:

  • Experience working on new games
  • Analytical work experience

Who you are:

  • You are open-minded and not afraid to make mistakes
  • You are a people person who sees the individual, and enjoy collaborating and succeeding as a team
  • You are curious, creative, you can think outside the box to come up with new ideas


  • Flexibility: Fully flexible working schedules
  • Health Benefits: Health care coverage starting on your first day of employment with competitive healthcare plans paid 100% by client
  • Wellbeing: Employee Assistance Program (EAP) and virtual Health care offered through our healthcare provider
  • Financial Wellbeing: 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 shares you buy, up to the set maximum, you will receive 1 for free (in 2 years' time)
  • Team Member Assistance Fund: Up to $1,000 annually in financial support if you fall on hard times and need financial assistance
  • Learning & Development: 1 company-sponsored Linkedin Learning License for every team member + company-sponsored learning and development