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Head of Operational Transformation

  • Location: London
  • Salary: £90000.00 - £100000.00 per annum + 30% bonus per year
  • Job Type:Permanent

Posted 27 days ago

  • Sector: Industry & Commerce
  • Contact: Chris Tin
  • Start Date: ASAP
  • Expiry Date: 12 May 2021
  • Job Ref: JN -042021-458324

Head of Operational Transformation

SALARY: £90-100k (plus benefits inc. 30% bonus)
LOCATION: Flexible / Remote (travel across multiple sites)

The UKs leading recipe kit business is on a mission to change the way that people plan, cook and eat at home. They're one of the most dynamic and fast-growing start-ups in the UK, the business has tripled in size in the last 24 months

To take their Operation to the next level, they're looking to hire a Head of Operational Transformation to lead up efforts of becoming a world class operation that continually improves across people, process and technology.

As Head of Operational Transformation, you will work with teams across the business to create a strategy for embedding new propositions into operational platforms, own the delivery of complex change programmes and ensure our operation is ready for the launch of new sites.

Key accountabilities and measures:

New Product Development

You will play an integral role in redefining our NPD process to ensure we understand the implications on our existing estate, work with subject matter experts to develop enabling capabilities and ensure successful delivery. Specifically you will be responsible for:

  • Owning and redefining the NPD process within operations to enable proposition change within our operating environment and surface key trade offs
  • Support roadmap planning so we launch proposition change in the most effective way for our customer, our operations and the wider business
  • Coordinate operations and supply chain delivery of proposition change, ensuring we deliver on committed timelines without creating material risk to our operation

Delivery of complex change programmes

To ensure that we continue to scale, whilst improving our agility and efficiency we will need to ensure that our supply and operations teams have the best process and systems to do the job. You will be responsible for delivering complex change programmes that involve changes across multiple sites, systems and processes. Specifically you will be responsible for:

  • Supporting delivery of the operations workstreams of new site openings
  • Lead delivery of big change projects across supply chain and operations
  • Work with teams across the wider business to make a case for new innovations/opportunities that improve customer experience or cost per order


  • Experience in both consulting and industry would be ideal with a background in FMCG/E-commerce
  • Project management with a good understanding of different project management methodologies
  • Understanding and experience in developing site operating models
  • Experience working at pace in a fast growth, dynamic business environment
  • An ability to quickly build valuable relationships that you leverage to take people with you through change
  • Influencing decisions at C Level