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INCIDENT DELIVERY QUALITY CONTROL OPERATIONS MANAGER

  • Location: Edinburgh, Edinburgh, Scotland
  • Salary: Up to £400.00 per day per day
  • Job Type:Contract

Posted about 1 month ago

INCIDENT DELIVERY QUALITY CONTROL OPERATIONS MANAGER- FINANCIAL SERVICES - - EDINBURGH

Role: Incident Delivery Quality Control Operations Manager

Rate/Salary: £400 a day (OUTSIDE IR35)

Location: Remote with travel Edinburgh

Duration: 6 Months



The Role: Working within the Customer Incident Team this role will focus on quality improvement, process control and governance across the team ensuring training and accreditations are implemented, maintained and updated. The successful candidate will adopt a proactive approach to mitigation, and maintain the high standard of identifying, monitoring and escalating risks. Day to day will involve preparing and delivering management reports, acting on QA feedback following review, and then overseeing business improvements post audit.

Requirements:

  • Experience writing, reviewing and amending quality documentation
  • Strong communication skills and experienced stakeholder management
  • Able to create an agile MI suite that can meet the challenges the business faces
  • Excellent time management, ability to prioritise and work to deadlines
  • Able to work collaboratively across teams

    If this sounds like your next challenge, please do not hesitate to call me on 07464 646604, or, email across your CV to naomijones@hydrogengroup.com

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