Infrastructure Services Tech Leader
Salary: £60,000 to £65,000 plus benefits inc 5% bonus
Location: West London / Remote
My client, an online luxury fashion retailer are seeking a talented and experienced Tech Leader to manage the company's UK Infrastructure Services team, currently 4 members, with a focus on ensuring technologies systems and services are reliable, available, up to date and compliant.
The position requires strong technical knowledge in a range of systems across the core Microsoft Technology stack and a broad knowledge of infrastructure in general to which will be used to define our strategy and future road map. Experience in motivating others and organising day to day activities is essential to this role.
§ Mentors the Infrastructure Services Team
§ Providing assurance to the Enterprise Technology Services management team
§ Work closely with the delivery management team to develop proposals in line with the Enterprise Technology Services strategy by improving service reliability, reducing cost and standardising corporate systems.
§ Provide technical expertise to the wider group. Develop trust and respect amongst Enterprise Technology Services customers throughout the organisation, especially non-technical groups.
§ Develop excellent working relationships with Information Security and Compliance teams to ensure appropriate controls are in place, on a risk assessed basis, and are consistent with the Information Security Policy.
§ Act as Subject Matter Expert and Technology Leader on Enterprise Technology Services assigned
§ Managing external supplier relationships, assuring that contractual commitments are met and suppliers are delivering a value for money service.
§ Be proficient and effective identifying problems and suggests solutions.
Skills and Experience:
§ Project oriented approach
§ Excellent communication capable of translating and presenting technology concepts to non-technical colleagues and customers.
§ High level experience of the following technology areas, with strong experience of at least 5:
o Microsoft Active Directory Services
o Microsoft PKI
o Microsoft Azure Active Directory
o Microsoft 365
o Microsoft Exchange
o Microsoft Windows Server and Services (i.e. Failover Clustering, File/Print Services, DHCP etc.)
o Identity Management
§ Good level experience of the following technology areas, with strong experience of at least 3:
o Microsoft System Center Configuration Manager
o Microsoft SharePoint
o Microsoft System Center Service Manager
o Microsoft System Center Ochestrator
§ Knowledge and experience working within an ITIL style service environment. Preferably ITILv3 Foundation Qualified
§ Experience in working closely with vendors in running tender processes, agreeing SLA's and managing KPI's.
§ Analytical and logical approach to problem solving and strategic planning - working with the broader business to identify requirements and propose solutions.
§ Motivated individual, maintaining a positive attitude and dedicated work ethic
§ Able to respond promptly and communicate concisely and effectively
§ Excellent inter-personal skills, with the ability to deal with all levels of staff.
§ Ability to understand customers' business requirements and operations
§ Dynamic individual able to handle multiple streams of work simultaneously.
§ Confident approach, with the ability to establish credibility quickly within the IT teams globally, and the organisation as a whole