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IT Incident Manager Role

  • Location: Edinburgh, Edinburgh, Scotland
  • Salary: Up to £400.00 per day per day
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Financial Services
  • Contact: Naomi Jones
  • Duration: 6 months
  • Expiry Date: 19 September 2021
  • Job Ref: JN -082021-462857


Role: IT Incident Manager Role

Rate/Salary: £400 a day (INSIDE IR35)

Location: Remote then Edinburgh

Duration: 6 Months

The Role: Our client is looking for an experienced IT Incident Manager to undertake the day to day coordination and improvement of incident management located within the Group Technology area. The successful candidate will provide a proactive focus on high and critical priority incidents, whilst driving a culture of management and control of the lower impact incidents that occur. The role requires participating on a rota providing online cover 7:30 am - 5:00 pm Mon-Fri to deal with challenges in a pragmatic and efficient manner.


· 4+ years experience in IT Operations (ideally incident management)

· Excellent managing of stakeholder relationships through ongoing engagement and dialogue

· Champion the benefits of incident management to the support staff

· Develop and implement processes and work instructions

· Manage and monitor service levels and key performance indicators, including how those will be measured and reported

· Administer IT incident management processes minimising risk to the on-going service and business priorities and escalating to the Senior IT Incident Management as required

· Oversee customer satisfaction surveys and drive resultant actions to demonstrate continual improvement

If this sounds like your next challenge, please do not hesitate to call me on 07464 646604, or, email across your CV to