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IT Service Desk Analyst

  • Location: Canberra
  • Salary: Up to AU$40.00 per hour per hour
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Accounting & Finance
  • Contact: Euan Watters
  • Duration: 6 months
  • Expiry Date: 20 January 2021
  • Job Ref: JN -122020-455147

*****MUST BE AUSTRALIAN CITIZEN - NEED TO OBTAIN BASELINE CLEARANCE*****




We've been engaged by a Federal Government Agency who are currently looking for multiple IT Helpdesk officers to undertake 6 month contracts in their Canberra office.




The scope of this position includes is Level 1 Service Desk functions.




An overview of the positions:



  • Core work is level 1. Call logging, incident resolution, service requests and other tasks to provide ICT support services to the department and client agencies.
  • Hardware tasks and relocations, with the ability to lift and move IT devices and equipment between locations. And take stock deliveries.
  • Compliance with IT policies and team Standard Operating Procedures is essential, and allows for the application of new knowledge and processes into daily work.
  • All jobs in the service queue are managed efficiently; Jobs are updated and resolved within target SLAs & fully documented.
  • Clear and directed communication is essential, with the ability to escalate complex customer issues as necessary.
  • Demonstrate awareness of the strategic and operational requirements of the Department to support its core business.
  • Delivery of this role is both in person, onsite and over the phone working remotely as directed on roster arrangement.



  • The successful applicant needs to be able to work with a team, on a rotating roster, and working hours are between 7am and 7pm.
  • Available to travel interstate for ad-hoc visits to supported sites.
  • Have a valid car license.




    The role will be 6 month contract paying $40AU/hr.




    If you match the criteria and are looking for a new role, please APPLY NOW and a consultant will contact relevant candidates within 24 hours!

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