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IT Service Desk Technician

  • Location: Westminster
  • $ Salary: US$55000 - US$65000 per annum per year
  • Job Type:Permanent

Posted 4 months ago

  • Sector: Technology
  • Contact: Ross Clark
  • Start Date: ASAP
  • Expiry Date: 08 July 2023
  • Job Ref: JN -062023-479733

Hydrogen Group is looking for two Service Desk Technicians to join one of our customers in North Denver for a permanent job opportunity.


  • Process laptops and desktops per device lifecycle and documented procedures
  • Build, change and close out user accounts
  • Report order needs for workstation inventory and peripherals
  • Setup and update warehouse computer software
  • Technical support for operating system, drivers, software and basic connectivity
  • Collect details before escalating critical and/or complex cases
  • Printer and copier support
  • Complete special projects and other duties as assigned
  • Adhere to software licensing laws
  • Perform duties to AS/ISO procedures and regulation standards/specifications


  • 5 years in technical support role
  • Hardware, driver and setup experience for laptops and desktops
  • Windows 10/11 setup and support experience
  • Active Directory user creation and support
  • Skill using service management ticketing system
  • Office 365 and Exchange Online mailbox support
  • CompTIA A+ Certification preferred.