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ITSM Analyst

  • Location: Edinburgh
  • Salary: Up to £400.00 per hour per hour
  • Job Type:Contract

Posted 7 months ago

  • Sector: Technology
  • Contact: Lewis Wright
  • Duration: 6 months
  • Start Date: ASAP
  • Expiry Date: 17 December 2020
  • Job Ref: JN -112020-454313

ITSM Analyst - ITIL/ServiceNow - Financial Services - Edinburgh

Hydrogen's, Edinburgh based Client needs an ITSM Analyst to manage the provision of IT service through the analysis of Management Information and data, continuously and proactively seeking ways to improve service delivery in line with ITIL and CobiT disciplines, engaging with key stakeholders.

Key skills required

  • ITIL
  • CoBIT knowledge
  • Stakeholder management
  • Experience of working in a Service Team
  • Excellent communication skills at all levels
  • Enthusiasm to drive provision of excellent customer service
  • Ability to identify and implement process improvements
  • Analysis skills

Desirable Skills

  • Supplier management experience
  • Financial services experience
  • Knowledge of any (or all) of the following Service Now, SPLUNK or Dynatrace


  • No Direct reports or budget responsibilities
  • Working as part of a team of around 8 people
  • Reporting to Team Manager
  • Represent the team on various internal boards and forums, e.g. Governance Boards,
  • Change Advisory Boards, Service Forums, Change, Problem & Incident Boards
  • Reactive Service Management