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Network Support Engineer

  • Location: London
  • Salary: Negotiable per hour
  • Job Type:Contract

Posted about 1 month ago

  • Sector: Data & Analytics
  • Contact: Aimee Jackson
  • Duration: 12 months
  • Expiry Date: 01 December 2022
  • Job Ref: JN -112022-475077

Desktop Support Engineer

12 month rolling contract

£20-23.75 / hour / £160-190/day

Onsite in London

You should have a proven track record in the following areas:

  • Queue management with a strong focus on achieving set SLA's
  • Working knowledge of Servicenow an advantage
  • Delivering world class customer experience
  • Championing adherence and compliance to process and policy

You should be the primary source of knowledge for team members on:

  • Imaging PC's and MAC's. (Knowledge of SCCM and Casper)
  • Active Directory Users and Computers (ADUC)
  • Enterprise collaboration clients e.g Teams, Slack
  • End-User/Client facing configuration of Office 365
  • Supporting triage steps to determine User, PC, Network, or Application issues
  • Ticket management with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting
  • Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
  • Asset Management
  • Knowledge, awareness and dissemination of process and policy
  • Reporting and escalations as required to management team
  • Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer
  • Any other duties that may arise from day to day
  • Strong logical thinking, and troubleshooting skills
  • Technical expertise with Mac and Windows OS
  • Outstanding customer service skills
  • Ability to coach junior members in a matrixed management environment
  • Excellent organizational skills and multi-tasking abilities
  • Emphasize on task quality (be thorough, detail-oriented, responsible)
  • Work efficiently and effectively without sacrificing quality
  • Be a team player with strong communication skills