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Scrum Master

  • Location: Glasgow
  • Salary: £38000.00 - £45000 per annum per year
  • Job Type:Permanent

Posted about 2 months ago

  • Sector: Scotland
  • Contact: Kristen Rafferty
  • Expiry Date: 02 January 2022
  • Job Ref: JN -122021-466188

Hydrogen Group are currently looking to recruit a Scrum Master for a large retail bank, based in Glasgow. The company work a hybrid working pattern and there would be an expectation to be on site 1-2 days per week.

The salary is competitive, and the company offer an excellent benefits package.

About the role:

The Scrum Master will be part of the Cloud Engineering team, joining a dynamic group that look after the end-to-end delivery of technology across the entire Contact Centre estate. They will assist in the management of Agile Scrum Ceremonies, including daily stand-ups, backlog grooming, backlog refinement and scrum retrospectives.

Responsibilities:

  • Support Engineering team by removing blockers and impediments to delivery
  • Manage release of application code through testing environments, and production delivery.
  • Accountability for the delivery of all application changes (to agreed time, quality, cost, and functionality) for one or more complex/large products / applications in the respective product domain or channel. This will include software delivered across the end-to-end software development lifecycle.
  • Develop and maintain effective relationships with teams across the organisation, ensuring effective delivery of applications into the production environment.
  • Be the visible point of contact for all release content and a role model of delivery excellence for the product group
  • Liaise with project / product managers, keeping them updated on release progress against milestones, risks, issues, and finances.
  • Participate in and drive the development and successful implementation of project plans to improve processes, operating practices, and systems to ensure the efficient and cost-effective delivery of a world class customer experience.
  • Manage business processes and improvement methodology to ensure accuracy, understanding and adherence.
  • Ensure resolution of minor and major incidents raised by the operation

Essential Skills:

  • Proven experience of managing the end-to-end process of the project from initiation to implementation
  • Agile Scrum project delivery
  • Evidence of change management capability in an operational environment
  • Knowledge of relevant Contact Centre Telephony and technology

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