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Systems Engineer

  • Location: Canberra
  • $‎ Salary: AU$140000 - AU$160000 per annum + plus super + Bonus per year
  • Job Type:Permanent

Posted 2 months ago

  • Sector: Financial Services
  • Contact: Ross Soutar
  • Expiry Date: 20 April 2023
  • Job Ref: JN -032023-477713

As a Systems Engineer you will be key in our future transition to Cloud in the next 12 months, providing guidance for transitioning of the support team.

Working closely with the clients support team to ensure operational uptime, service improvement, implementation of appropriate policies and procedures whilst adhering to ITIL best practices.


  • Communicates progress, issues and pro-actively mitigate risks in the environment
  • Coordinating system changes, updates, firmware patching and high severity incidents whilst adhering to ITIL standards
  • Proactive maintenance and deployment of Citrix infrastructure
  • Primary point of contact for Citrix VDI incident resolution and service request fulfillment
  • Contribute to the design and implementation of Cloud infrastructure and Cloud-based applications that meet industry standards and security requirements
  • Take a lead role in the transition of existing infrastructure into the cloud and the design of the ongoing support processes and procedures
  • Mentoring junior staff, creating and maintaining SOP documents
  • Provide technical advice and service on the use and applications of systems and related products
  • Participate in after hours on-call roster and able to work outside of standard business hours (as required)
  • Promote knowledge sharing, creation of documentation and training for the broader support team on cloud transition and support
  • Maintaining continual service improvement to the customer and organization service management
  • Supporting 24x7 High availability civil and law enforcement infrastructure
  • Able to work in a fast paced & dynamic environment, handling complex incidents with professionalism
  • Ability to work autonomously in a small team environment

Required Experience:

  • 5-7 years' experience in a similar role working with Australian Government agencies in ITIL environments
  • Citrix Certified Professional
  • VMware Certified Professional
  • ITIL v4 foundation
  • Experience managing Infrastructure, Virtual and Wintel technologies
  • Citrix ADC, ADM and VDI
  • VMware VCF/ESXi/vSphere
  • Wintel, Azure, SCCM, DNS, AD, Group Policy
  • Scripting ability background PowerShell, Bash or Java
  • Experience ITSM tools such as Service Now or similar
  • Cloud technologies such as Microsoft Azure
  • Knowledge of network protocols and administration (F5, Cisco, FortiGate)
  • Infrastructure, Veeam, NetApp and backup solutions
  • Knowledge of ISM compliance and cyber security practices
  • Application support with COTS or in-house products