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Systems Support Analyst - Financial Services

  • Location: London
  • £ Salary: Negotiable per year
  • Job Type:Permanent

Posted 12 months ago

  • Sector: Financial Services
  • Contact: Ryan Gillespie
  • Expiry Date: 17 April 2023
  • Job Ref: JN -032023-477976

Our client, a leader in investment management are looking for an experienced Systems Support Analyst to join their IT department. The successful candidate will be responsible for providing technical support to their traders and investment professionals, managing and maintaining their financial IT systems, and ensuring the smooth operation of the trading technology. This role requires a Bachelor's degree, ideally in Information Technology and significant experience working on financial IT systems, preferably trading technology.

Key Responsibilities:

  • Provide technical support to traders and investment professionals by troubleshooting, diagnosing and resolving system issues.
  • Maintain and upgrade their financial IT systems including trading, portfolio management, risk management, and compliance systems.
  • Monitor and manage the performance of their trading technology systems, including order management, execution, and market data feeds.
  • Work with vendors to resolve issues and implement upgrades to trading technology systems.
  • Collaborate with other IT professionals to ensure the integration of systems across the organization.
  • Provide training to end-users on new systems and features.
  • Ensure compliance with regulatory requirements related to technology systems.
  • Develop and maintain documentation related to systems support and procedures.


  • Bachelor's degree in Information Technology or related field.
  • At least 5 years of experience in supporting financial IT systems and trading technology in the investment industry (preferred).
  • Strong knowledge of trading systems, order management systems, portfolio management systems, risk management systems, and compliance systems.
  • Strong troubleshooting and problem-solving skills.
  • Experience with FIX protocol, market data feeds, and exchange connectivity.
  • Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users.
  • Knowledge of SQL and programming languages such as Java or Python is a plus.
  • Ability to work independently and within a team environment.
  • Strong attention to detail and organizational skills.
  • Ability to work under pressure and manage multiple priorities.

If you meet the above qualifications and are excited about working in the investment industry, we encourage you to apply for this Systems Support Analyst role.