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UX Service Designer, Contract, £650+ per day

  • Location: London, Greater London, England
  • Salary: £600.00 - £650.00 per day per day
  • Job Type:Contract

Posted 13 days ago

  • Sector: Technology
  • Contact: Scott McCormick
  • Duration: 6 Months+
  • Start Date: ASAP
  • Expiry Date: 13 August 2021
  • Job Ref: JN -072021-461668

My client, a well known Retail business, has a need for an experienced UX Service Designer to join their team.

Experience/Responsibilities:

  • Lead the Service Design process within the organisation, considering everything from initial engagement to final implementation.
  • Build and transfer knowledge that helps the organisation understand evidence based decisions.
  • Influence product roadmaps and encourage product teams
  • Articulate how processes need to change to improve overall quality along with planning and making change to improve existing processes.
  • Experience of working with multiple stakeholders.
  • Be a passionate advocate for Service Design
  • Experience creating Service Blueprints, Customer Journey Maps, and Service Ecology Map
  • Experience of planning and conducting collaborative workshops to gain understanding of users and processes.
  • Ability to analyse and interpret statistical data.
  • Experience mapping user centric service experiences.
  • Ability to turn complex processes into easy to understand design collateral

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