Infrastructure Tech Support (iOS/MAC environment) Contract

An excellent opportunity to join a leading consultancy.

GBP Rate £180pd Industry Business Services & Consultancy Location UK - England - Manchester Term Five months Type Contract Ref JN -032020-448512 Posted 157 days ago

Job Description

Infrastructure Tech Support (iOS/MAC environment) - Contract - Manchester

Duration: 4 months initially

Location: Manchester + remote working during the current climate

Day Rate: £180

Please note, the successful candidate will have extensive experience working in a MAC/iOS environment

● Take ownership of the issue and provide regular communication of the progress of investigations and planned solutions to customers, whilst managing their level of expectation. 

● Experience of providing direct end user support with excellent customer service skills 

● Working on the client site in a direct client facing support role. 

● Drive to maximise issue resolution at first point of contact in the “techzone” 

● . Exceptional customer service and support skills essential.

● Ability to work independently, be a self-starter and own customer issues.

● Experience in deskside support or other user support function.

● In-depth, hands on ‘problem solving’ expertise in desktop hardware, operating systems and software packages – e.g. Apple OSX and the Google Application Suite, Windows 7 and the MS Office suite

● A good working knowledge of a wide variety of ICT hardware. e.g. desktops, laptops, notebooks, Multi-Function Printers (MFP) and other peripheral devices. A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points (WAP) and managed cabling.

● To provide support for Smartphones, iPads, iPhones etc.

● In-depth, hands on ‘problem solving’ expertise in corporate platform and application delivery. e.g. Citrix client, cloud-based Google Applications.

Participate in an Out of Hours call out rota to provide remote support for users in multiple client locations 

● Remotely support “priority” incidents to other client locations as part of an enhanced priority support channel 

#LI-SP1 #LI-41 #LI-DNI

Sean Parker Consultant

"I am a Consultant within the Hydrogen Tech Major Accounts practice"

+44 (0)20 7002 0315 Get in touch

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