Coordinate among IT functional teams, vendors and cross departments to ensure smooth operation.
Monitor and drive team executions to meet SLAs and OLAs defined.
Observes day to day operation to identify gaps, propose and initiate improvements.
Provide guidance to technical execution team on proper process, work flow and communication on executions.
As escalation point and standby to manage incidents or ticket escalations from technical teams.
Partners with all levels of IT functional teams on resources or changes required to support new service or project executions and roll outs.
Assist to monitor and manage operation resources to ensure sufficient resource to support day to day activities.
Operation and management report, slide development and presentation.
More than 8 years of experience handling IT Infrastructure operations management in enterprise environment
More than 5 years leading a team of infrastructure operations in a global enterprise environment
Able to manage Windows server, AD, DNS, DHCP, SCCM, SCOM, VPN, Lync and Citrix Service-oriented, strong leadership and interpersonal skills and adaptable to a fast paced dynamic environment.
Professional certification in MCP/MSCE/MCSA/CCNA/ITILv3 are advantageous
Team player with good leadership, communication, interpersonal and coordination skills
Hydrogen Group Pte Ltd
EA Licence Number: 16S8140
EA Name: Claudia Tan
EA Registration Number: R1103437