IT Helpdesk Support

We've been engaged by a Government Agency who are currently looking for multiple IT Helpdesk officers

AUD Rate Flexible Industry Technology - Services Location Australia - Perth Term Eleven months Type Contract Ref JN -072020-451243 Posted 15 days ago

Job Description

We've been engaged by a Government Agency who are currently looking for multiple IT Helpdesk officers / managers to undertake 12 month contracts in their Midland office.

The scope of this position includes is Level 1 Service Desk functions.

An overview of the positions:

- Core work is level 1. Call logging, incident resolution, service requests and other tasks to provide ICT support services to the department and client agencies.

- Hardware tasks and relocations, with the ability to lift and move IT devices and equipment between locations. And take stock deliveries.

- Compliance with IT policies and team Standard Operating Procedures is essential, and allows for the application of new knowledge and processes into daily work.

- All jobs in the service queue are managed efficiently; Jobs are updated and resolved within target SLAs & fully documented.

- Clear and directed communication is essential, with the ability to escalate complex customer issues as necessary.

- Demonstrate awareness of the strategic and operational requirements of the Department to support its core business.

- Delivery of this role is both in person, onsite and over the phone working remotely as directed on roster arrangement.

- The successful applicant needs to be able to work with a team, on a rotating roster, and working hours are between 7am and 7pm.

- Available to travel interstate for ad-hoc visits to supported sites.

- Have a valid car license.

The role will be 12 month contract.

If you match the criteria and are looking for a new role, please APPLY NOW and a consultant will contact relevant candidates within 24 hours!

#LI-102158713_KB1 #LI-96 #LI-DNI

Karim Ben-Romdhane Senior Consultant

"I am a Consultant within the Hydrogen Business Transformation practice"

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