Part of our global contractor care team, Emily Tang ensures that everything runs smoothly in the onboarding process. A bilingual English-Cantonese speaker, our 2016 ‘People’s Choice Global Top Ops Performer’ spoke to us about her role and life at Hydrogen.
We’re an intermediary between the consultant and the contractor, so we carry out all the necessary criminal and fraud checks, ensuring that they have a right to work in the country plus all the referencing. I also draw up the contracts once onboarding is complete. There’s a bit of auditing too.
It’s great to have flexible start and finish times as my day begins at 7.30am. That leaves me a few hours to liaise with our offices in Asia. Speaking Cantonese also helps me communicate with contractors in Hong Kong. My focus then switches to Europe and the US in the afternoon.
Everyone is very friendly, it’s a fun place. I actually put forward a friend for a role at our recruitment agency, so the culture must be having a positive impact! It’s a great environment and meritocratic – if you do well, you’ll get recognised and rewarded accordingly.
I’d have to say it’s the speed at which I do things. I think consultants appreciate that I’ll always get the job done quickly and efficiently. I also try and make myself welcoming to everyone.
When a deal is announced I can get cracking with the references and sending out contracts. Every client and country has different requirements; some might request credit checks or other types. For example, in Hong Kong references go back seven years while it’s five for Singapore.
Without the checks we do, contractors can’t start their new jobs. Sometimes they don’t fully appreciate this!
Pay attention to what you’re doing. The devil really is in the detail so you need to be very careful when authorising placements. You need to be 100% accurate.
It was a chance presentation that a former director gave on compliance that initially piqued her interest in the subject. “I realised that I made the right choice. The job suits me down to the ground,” she says with a smile.
If you’ve never thought about a career in compliance, you might want to think again.