Last week I asked if you thought remote working would become the new norm in my post “Will we ever go back into the office?”.
Speaking to many of my clients over the last few weeks, I have noticed that those that had been investing in Robotic Process Automation (RPA) had mitigated some of the disruption we are experiencing by using Digital Workers to perform day-to-day tasks, maintain customer communication, and keep teams seamlessly connected. As we know, Digital Workers, unlike their human colleagues, can be duplicated as many times as required in times of crisis, affording a business absolute continuity for its critical functions, regardless of what temporarily happens to the human workforce.
The majority of disaster recovery plans focus on the hardware and software systems and how to temporarily manage without them while they are being fixed, retrieved or replaced. However, there is usually nothing in place to ensure continuity without a physical workforce, which we are seeing with some businesses as employees are becoming ill, unable to travel, dealing with children off school or not yet set up to work remotely. So, just as the disaster recovery plan has ensured that vital information and processes are retrievable from the cloud, Digital Workers are also safe and can be relied upon to ensure business as usual. While the human staff adjust and adapt to a new environment away from the office, the Digital workforce holds the fort when human capacity is stretched or diminished.
What do you think the norm will look like in your organisation?
More remote working? A greater mix of Digital colleagues?
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