Customer Service Representative
Juno Beach, FL
Schedule:
Standard Office Hours
Duration:
8-Month Contract
Pay:$17-18/ph
Job Responsibilities:
In this role, you will manage complex customer interactions and support technical troubleshooting and administrative tasks. Key responsibilities include:
- Managing escalated customer support inquiries, including billing concerns, complaints, and technical issues.
- Conducting in-depth research and analysis to resolve customer issues independently, using broad knowledge of organizational procedures and policies.
- Providing clear, empathetic communication and effective resolution strategies to ensure customer satisfaction.
- Supporting team operations through documentation, scheduling, and general administrative coordination.
- Offering guidance to junior team members and contributing to continuous improvement efforts within the Customer Service team.
- Making service-related decisions including compensation up to $250 and supporting claims investigations.
Essential Duties and Job Functions:
- Handle advanced troubleshooting for electric vehicle (EV) charger issues and document resolution processes.
- Manage and coordinate installation and maintenance appointments for customers.
- Review online enrollment applications and related documentation (e.g., photos) for compliance with established criteria.
- Maintain accurate customer records and perform various administrative functions including data entry and file organization.
- Support the supervisor with daily operational tasks and team coordination as needed.
Knowledge & Skills:
- Strong communication, problem-solving, and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with technical support practices, ideally in the energy or EV industry.
- Experience with basic computer systems and customer relationship management tools.
- Ability to adapt responses to complex customer needs and maintain professionalism in challenging interactions.
Education & Experience:
- High school diploma or equivalent required.
- Prior experience in customer service or technical support preferred.
- Experience with claims investigation or risk management processes is a plus.
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