Job Title:
Customer Service Specialist
Location:
Irvine, CA
Pay Range:$17-$21/ Hour
Schedule:
Standard Office Hours
Duration:
6-Month Contract
Summary:
The Customer Service Specialist will be responsible for supporting a call center environment by handling a high volume of phone and email inquiries from both internal and external stakeholders. The role involves order placement, processing administrative returns, resolving service or billing complaints, and providing timely status updates to ensure customer satisfaction.
Job Responsibilities:
- Interact with customers via phone and email to provide order status updates, place new orders, and process billing adjustments.
- Investigate and resolve customer service concerns, escalating unresolved issues as necessary.
- Maintain accurate documentation of all customer interactions, including inquiries, complaints, and resolutions.
- Collaborate with internal departments such as Supply Chain, Sales, and Inventory Management to resolve order-related issues and maintain accuracy.
- Process administrative returns, monitor product receipt, and prepare supporting documents for billing credits in compliance with internal controls.
Essential Duties and Job Functions:
- Manage and prioritize customer inquiries efficiently in a fast-paced call center environment.
- Monitor and track orders in ERP and CRM systems, ensuring timely updates and accuracy.
- Collaborate with cross-functional teams to resolve order discrepancies and support process improvements.
- Provide professional and courteous service, maintaining strong written and verbal communication with customers.
- Support departmental reporting and ensure compliance with applicable policies and procedures.
Knowledge & Skills:
- Strong customer service and interpersonal skills, with the ability to communicate effectively both verbally and in writing.
- Ability to manage time independently while handling multiple priorities.
- Proficiency in Microsoft Office Suite; prior experience with CRM systems (Salesforce preferred) and ERP systems is highly desirable.
- Detail-oriented with a focus on accuracy and process compliance.
- Ability to thrive in a high-volume, fast-paced environment.
Education & Experience:
- High school diploma or GED required; associate or bachelor’s degree preferred.
- 2–4 years of customer service experience, preferably in a call center or case management environment.
- Experience supporting order management in industries such as healthcare, biotech, or manufacturing is a plus.
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