Sr. Representative, Customer Accounts
Irvine, CA
Schedule:
Standard Office Hours
Duration:
18-Month Contract
Pay:$33-38/ph
This role is responsible for managing collection activities for a complex receivable portfolio. The position supports a global leader in the medical device industry, recognized for advancing innovative technologies that improve patient care.
Job Responsibilities
In this role, you will oversee and execute a variety of activities to ensure effective collection processes and achievement of operational cash flow objectives. Key responsibilities include:
- Managing higher-value and complex monthly collections to achieve corporate Daily Sales Outstanding (DSO) targets.
- Developing and executing collection strategies for high-revenue accounts.
- Resolving disputed invoices in collaboration with internal teams.
- Preparing documentation packets to support credits for pricing errors.
- Reviewing and releasing pending customer orders held for credit concerns in line with department guidelines.
- Analyzing customer credit ratings and histories to provide recommendations for extensions and limits.
- Identifying and escalating accounts requiring third-party collection actions.
- Performing other incidental duties as assigned.
Essential Duties and Job Functions
- Review daily GetPaid Collection work queue and communicate with assigned customers.
- Partner cross-functionally to resolve disputes and ensure timely cash flow.
- Maintain thorough documentation of all collection-related activities.
- Apply judgment to balance business needs with customer relationship management.
- Support continuous improvement in collection practices and processes.
Knowledge & Skills
- Proficiency with MS Office Suite and experience with ERP systems (e.g., JDE).
- Strong written and verbal communication skills, with an emphasis on negotiation and persuasion.
- Proven ability to thrive in a fast-paced environment and manage confidential information.
- Strong attention to detail, problem-solving, and critical thinking skills.
- Ability to interact professionally across all organizational levels and work independently or in team settings.
- Commitment to compliance with company rules and protocols (e.g., environmental, health, and safety).
Education & Experience
- High School Diploma required with at least 4 years of relevant experience.
- Prior experience in collections, credit management, or related finance functions.
- Familiarity with medical device industry policies and practices is a plus.
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