Associate Account Specialist
Naperville, IL
Schedule:
Standard Office Hours
Duration:
6-Month Contract
Pay Range:$18.00 - $21.00/hr
Job Summary:
We are seeking an Associate Account Specialist to join our renewable energy client's team onsite in Naperville, IL. In this role, you will provide full account management and administrative support to a broad customer base, including business, commercial, industrial, national, and government accounts. The ideal candidate will demonstrate exceptional attention to detail, adaptability, and a collaborative mindset. This is an exciting opportunity for individuals looking to grow professionally in a fast-paced and dynamic environment.
Job Responsibilities:
In this role, you will manage and support account and billing operations. Key responsibilities include:
- Managing account enrollments with precision and timeliness.
- Handling customer transactions and maintaining detailed records.
- Providing billing support and ensuring accurate processing.
- Assisting with project-specific administrative tasks related to account migration efforts.
- Communicating effectively with customers, vendor partners, and internal teams to resolve issues.
- Supporting process improvement initiatives to enhance operational efficiency.
- Handling high-visibility customer interactions, including escalated calls or issues from executives, legal teams, media, and regulatory bodies.
Essential Duties and Functions:
- Respond to customer inquiries, requests, and complaints with professionalism and care.
- Process contractor invoices, claims, and billing-related activities.
- Maintain compliance with internal procedures and regulatory requirements.
- Coordinate with cross-functional teams to ensure timely resolution of customer issues.
- Execute tasks related to ongoing migration projects impacting customers.
Knowledge & Skills:
- Strong attention to detail and commitment to accuracy.
- Excellent written and verbal communication skills.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Analytical and problem-solving abilities.
- Capable of working independently once trained, while also thriving in team-based environments.
- Positive and proactive attitude toward work and continuous learning.
Preferred Qualifications:
- Prior experience in customer service, billing, or administrative roles.
- Ability to work onsite in Naperville, IL without relocation or remote accommodations.
- Experience working with high-volume data and customer interactions.
- Familiarity with account migration projects or related administrative functions is a plus.
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