IT Helpdesk Support Analyst (6-Month Contract)
Location:
Sydney, NSW
Duration:
6-Month Contract
We are seeking a proactive and customer-focused IT Helpdesk Support Analyst to join a fast-paced organisation based in Sydney. This is an initial 6-month contract with the opportunity to gain exposure across a broad range of technologies and business functions.
About the Role:
You will be the first point of contact for IT support, providing timely and effective technical assistance to end users across the business. This role requires strong troubleshooting skills, excellent communication, and a commitment to delivering a high level of customer service.
Key Responsibilities:
- Provide Level 1/2 technical support across hardware, software, and systems
- Manage and resolve support tickets in line with SLAs
- Troubleshoot issues across desktops, laptops, mobile devices, and peripherals
- Support user onboarding/offboarding, including account setup and access management
- Assist with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
- Escalate complex issues to relevant teams where required
- Maintain accurate documentation of incidents and resolutions
Skills & Experience:
- Previous experience in an IT Helpdesk or Desktop Support role
- Strong knowledge of Windows environments and Microsoft 365
- Experience with Active Directory (user management, password resets, permissions)
- Familiarity with ticketing systems (e.g. ServiceNow, Jira, Zendesk)
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple tasks in a fast-paced environment
Desirable:
- Exposure to networking fundamentals (VPN, Wi-Fi, basic troubleshooting)
- Experience in a corporate or enterprise environment
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