Job Title:
Program Assistant II
Location:
San Diego, CA
Work Arrangement:
Hybrid – Onsite Monday through Thursday; remote Fridays
Schedule:
Standard 8-Hour Day, with Core Business Hours from 9:00 AM to 4:00 PM
Duration:
12-Month Contract
Max Pay Rate:$33-38/hr.
Responsibilities:
- Support the day-to-day operations and administration of client's Demand Response programs, which incentivize customers to reduce energy usage during periods of high demand.
- Respond to program participant inquiries and provide administrative support to participating aggregators throughout the customer enrollment process.
- Assist with customer enrollments and help resolve enrollment-related questions.
- Identify, document, and report system issues by creating detailed incident tickets and submitting them to IT for resolution.
- Maintain and update program procedures, documentation, databases, and spreadsheets.
- Support general program reporting and ensure the accuracy and integrity of program records.
- Coordinate with internal teams and IT to facilitate timely resolution of system issues.
Qualifications:
- 2–5 years of relevant experience.
- Bachelor's degree required or an equivalent combination of education and experience.
- Proficiency in Microsoft Word and Microsoft Excel.
- Strong communication, organizational, customer service, and administrative skills.
- Ability to maintain accurate records, manage inquiries, and support multiple program activities.
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