QA Customer Support| Slough, UK
12-month contract
Hybrid - 3 days onsite, 2 remote
We are supporting a leading biopharmaceutical organization in the search for a QA Customer Support
to join their Slough site. This role will play a key part in managing Quality Agreements (QAAs) with customers, ensuring alignment across internal processes, and acting as the primary point of contact for quality-related discussions.
Hourly:
£38-43/hr
Key Responsibilities
- Lead the establishment, negotiation, and timely execution of customer Quality Agreements (QAAs).
- Serve as the primary point of contact for Quality Agreements within the site and represent the organization to customers.
- Ensure alignment between internal standards and commitments in QAAs.
- Set up and maintain systems to track QAA completion, monitor review requirements, and drive periodic reviews.
- Improve tracking tools and processes while developing innovative solutions for QAA document life cycle management.
- Provide training on QAA structure and content to internal functional teams.
- Participate in global QAA SOP revision working groups and contribute to continuous improvement initiatives.
Requirements
- Degree in a science-related discipline.
- 5–10 years’ experience within GMP-regulated pharmaceutical environments, ideally in biologics or biopharmaceuticals, with a focus on Quality Assurance.
Please apply with an up-to-date copy of your resume to be considered.
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