ServiceNow HRSD Developer II
Juno Beach, FL (100% on-site)
Duration:
initial 12-month contract
Pay:$36-41/hr
We are looking for a ServiceNow HRSD Developer with strong expertise in AI, automation, and system integrations to design and deliver intelligent, scalable HR service solutions. This role blends hands-on ServiceNow development with emerging agentic AI capabilities, workflow orchestration, and enterprise integrations to enhance employee experience and improve HR operational efficiency.
What You’ll Do
- Design and implement AI-enabled and agentic workflows for HR use cases such as case routing, guided resolution, automated summarization, and knowledge recommendations.
- Develop and configure ServiceNow HR Service Delivery (HRSD), including HR Case Management, Centers of Excellence (COEs), Employee Center, Knowledge Management, and Workspaces.
- Build and maintain complex automations using Flow Designer, reusable subflows, and approval processes.
- Design and support integrations between ServiceNow and enterprise HR systems (e.g., HRIS, identity and access management, and document/eSignature platforms) using IntegrationHub, REST APIs, and Transform Maps.
- Develop scoped applications using App Engine Studio, including data models, scripting, and security configurations.
- Collaborate with HR stakeholders, platform teams, and integration teams to deliver secure, reliable, and scalable solutions.
Required Qualifications
- 3–7+ years of hands-on ServiceNow development experience.
- Strong experience with HRSD, Flow Designer, App Engine, and ServiceNow scripting.
- Proven experience with integrations (REST APIs, IntegrationHub, Import Sets, Transform Maps).
- Experience handling sensitive HR data with a strong understanding of security and compliance best practices.
- Experience working with ServiceNow Now Assist and related AI/agent capabilities.
Preferred Skills
- Experience designing AI-driven or AI-assisted workflows within ServiceNow (e.g., Virtual Agent, intelligent routing, summarization, recommendations).
- Experience integrating HRSD with platforms such as SAP SuccessFactors or similar HR systems.
- Familiarity with Performance Analytics, Automated Test Framework (ATF), and Advanced Work Assignment.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- HR Service Delivery (HRSD) Implementation Specialist
- IntegrationHub Implementation Specialist
- AI or automation-related certification (e.g., Microsoft, AWS, Google, or equivalent)
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